International Orders

When will I get my package?

Shipments to destinations outside of the US take approximately 7-20 business days depending on where you live. Orders can sometimes take 30 or more business days, so please be patient. Also due to extra paperwork involved, processing of international orders takes 2-3 business days prior to shipment. We currently do not offer expedited shipping for international orders.

There is no state in my address, how do I fill out your address form?

Please select your country from the drop down menu before filling in the rest of your address. This should eliminate the required state menu.

Some of your other required fields don't apply to my address.

Please leave those fields blank, or put a note in the order comments at checkout with exactly how your address should appear.

What are your international shipping rates?

Our international shipping rates* depend on the weight of your order and the destination country. To find the rate for your order, place items in your cart, enter your shipping information and proceed to checkout. Your shipping quote will be generated before you submit your order.

If you would like tracking information, insurance, or if your order is over $200, shipping with DHL Courier is required. We will email you with updated shipping costs after you submit your order. It is often more economical to ship large or heavy orders via Courier.

*Due to recent issues with international packages getting lost in transit we can now only ship to a few select countries.

Will I pay customs fees?

For all international orders, customers are responsible for paying any customs, import duties and/or any other charges or fees that may be incurred by importing products into your country.

We cannot determine in advance what these fees will be. For more information, please contact your local customs office. We always make sure the proper customs paperwork is attached.