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Return Policy

Returns & Exchanges

At Reuseit® our goal is to make sure you’re completely satisfied with every purchase. If, for any reason, you are not 100% satisfied with your purchase, return it within 90 days using one of our hassle-free return or exchange methods outlined below. Please note: Only items that are unused, in saleable condition, and in original packaging are eligible for return. (This means that packaging must be intact, tags must be attached, no pet hair, etc.). Also: all sales on clearance and closeout items are final. If item(s) are returned, cancelled or exchanged and it brings your merchandise total below the promotion minimum, the discount will be deducted from your refund or may no longer apply to your order. We want to make your return or exchange as easy as possible. Please click on the links below to learn more.

  • Fast Exchange
  • Return or Exchange by Mail
  • Returning Furniture or Large Items
  • Replacement Parts

 

Fast Exchange

For the fastest service, call Customer Service at 888-707-3873 to request a Fast Exchange. We'll immediately place your new order and charge your credit card. Your replacement item usually ships the following day. We pay the shipping and handling. While you await your replacement item, repackage your return merchandise carefully and complete the Return and Exchange Form found on your packing slip. Once we receive your return, we'll credit you for the cost of the original item less the return shipping fee of $6.95.

Returns or Exchanges by Mail

Please complete the Return and Exchange Form found on your packing slip. Also, be sure to fill in the Reason Code on the back of your invoice. This will expedite the processing and ensure the accuracy of your return.

For your convenience, a UPS Authorized Return Label is included with every shipment. Instructions are found on the back of the label. Affix the label over the original shipping label on your box and drop it at a convenient UPS pickup location. If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we'll deduct the $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise.

Lost your label? Call 888-707-3873 and we'll send you one.

If you prefer to send your return via US Postal Service, please download a printable label. We'll deduct $6.95 from your refund or credit.

If you choose not to use our UPS or USPS prepaid label, you are responsible for all return shipping costs.

Please ship your return to:

  • reuseit - Returns
  • 3700 Wyse Rd.
  • Dayton, OH 45414

 

Replacement Parts

We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 888-707-3873 for assistance.