Returns and Exchanges
It's simple. If you are not 100% satisfied with an item you purchased from us, you may return it for a refund (minus shipping costs). Only items that are unused, in saleable condition*, and in original packaging are eligible for return. If you received a damaged, defective, or incorrect item, please click here.
*This means that packaging must be intact, tags must be attached, no pet hair, etc.
Please note: all sales on clearance and closeout items are final.
Can I return something I've already used?
No. Items must be returned to us in the original, saleable condition with the original packaging. We cannot accept used, damaged or dirty merchandise. We do not accept returns on water bottles that have been damaged as result of freezing or improper care. Scratched, dented, or chipped bottles are not eligible for refunds or replacements.
What if my item arrived defective, damaged or I received the wrong item?
Please click here for instructions.
How do I exchange my item for a different item?
Please place an order for the new item, and return the current item for a refund (see below for return instructions.)
How do I return my item?
We require a return authorization in order to process your return. If you have a defective, damaged or incorrect item, contact Customer Service for a different set of instructions. Click here for Defective, Damaged or Mis-ship Return Instructions.
To obtain return authorization:
- Visit My Account*to login to your account
- Click the "view" button to the right of the order
- Click "Return Products" which is underlined in blue at the top right of the Order Information page
- Complete the Return or Replace an Item form. (If you have trouble online, please contact us.)
When you complete the online portion, your return authorization will be emailed to you along with the following instructions:
Send returns to the exact address as it appears below:
Source4 c/o reuseit.com
3944 S. Morgan St.
Chicago, Illinois 60609
Please include the Returns Request email inside of your package so we can process your request quickly. We process refunds/replacements weekly. Typical refund processing time is 5-10 business days after we receive your package.
Keep in mind you are responsible for items shipped back to us, so please purchase delivery confirmation and shipping insurance to ensure your refund. Pre-paid shipping labels are only available for returns if the item is damaged on arrival, defective, or if we've shipped you the wrong item.
*If your return is shipped with a pre-paid shipping label without contacting Customer Service first, you may be responsible for the cost of the pre-paid shipping label and the cost of returning the item to you if the item didn't need to be shipped back, is not defective, damaged, or incorrect.
Please click here for more on returning a damaged, defective or incorrect item.
*If you did not create an account at check out you can still log in to obtain a return authorization. Get a system-generated password by following the instructions here.
Please note: Orders of $500 or more are subject to a 15% restocking fee.
