Defective - Damaged - Incorrect Item

While rare, defects and order mistakes occasionally occur. We will work with you to resolve the problem as quickly and efficiently as possible. In some cases items that appear defective may just need a simple adjustment in order to work properly. Please check the Product Questions page for solutions, then see below.

How do I replace or get a refund for a defective, damaged, or incorrect item?

Please email us at service@reuseit.com with the following information, and a customer service representative will get back to you within one business day with a solution:

1. Your full name and order number
2. A brief description of the problem (including any packaging issues, if applicable)
3. The numbers next to “Packed by” and “Shipped by” on your packing slip
4. A photo of the product if damaged or defective

*If your damaged, defective, or incorrect item return is shipped back without contacting Customer Service first, we will not be responsible for the cost of return shipping.

If you are returning an item for a reason other than those stated here, please read our return instructions.