Satisfaction Guarantee

Product Satisfaction Guarantee

Your complete satisfaction is our highest priority and we stand behind all of the products we offer. If at any time you are not satisfied with an item you purchased from us, you may return it for a refund, as long as it is unused and in saleable condition*. Click here for detailed instructions. All items that we produce under our reuseit® (formerly ACME) Bags brand come with a Lifetime Guarantee.

*This means that the packaging cannot be torn or damaged, tags must be attached, no pet hair, etc.

Customer Service commitment

We are committed to delivering the highest level of customer service. Our customer service team is available to help process orders, give product recommendations, or answer other  questions – please contact us between 9am and 5pm CST (M-F) and we’d be happy to help!

We've received thousands of emails from customers sharing their great experiences on our site and working with our Customer Service team - read a sampling of them.

We're also a proud member of Biz Rate's Customer Certified program - it truly represents the "gold standard" of online retailer customer satisfaction ratings. Click here for our ratings, or click here to read about how we became a Circle of Excellence winner.